We are looking for an enthusiastic, dedicated and hard working individual to join our friendly reception and administration team. The ideal candidate will have previous experience in a customer service setting, be willing to learn new skills and adapt to the quick paced environment of this inner city GP practice.
Previous experience working in General Practice would be ideal but not essential.
Main duties of the job
Daily tasks will include:
* Answering telephone calls
* Welcoming and helping patients with queries
* Dealing with patient queries
* Clinical coding
* Summarising
* Answering subject access requests
About us
Our clinical team consists of 5 GP partners, 6 salaried GPs, 4 Practice Nurses, and 1 H.C.A. Our non-clinical team includes a Managing Partner, Finance Manager, I.T facilitator, Deputy Practice Manager, and 8 reception/administrators. The practice is also part of the Anfield and Everton Primary Care Network and we are supported by network staff including Pharmacists, Paramedics, Social Prescribers, and Care Co-ordinators.
NHS Pension available.
Job responsibilities
* Welcome Patients and visitors to the practice
* Assist Patients on the phone, electronically and in person
* Help to maintain the safety and comfort of Patients
* Maintain records of appointments, financial transactions and other administrative duties
* Keep Patient records accurate and up to date
* Take part in recalls for Patient health checks
* Maintain skills and undertake such training and development as may from time to time be required to maintain personal competency
* Participate in all activities required by CQC registration
* Comply with confidentiality protocols
* Comply with all practice policies and procedures.
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