Customer Service Representative - E-commerce - Luxury English sparkling wine producer based in Mayfair.
* Hourly rate: £14.00 per hour
* Based: Mayfair
* Start date: Friday 14th March - Wednesday 16th April
* Duration: Wednesday 16th April
* Fully Office based: Monday - Friday office based
* Hours: 09.00 - 17.30 each day
Job role:
An excellent opportunity to join a multiple award-winning luxury brand. They are now seeking to appoint a Customer Service Representative to join the team in Mayfair.
Reporting to the ECommerce Manager, you will be responsible for all customer service-related enquiries, supporting the digital team to ensure that information on the website is accurate and kept up to date.
Daily duties include:
* First point of contact for all customer service enquiries and responding in a timely and professional manner.
* Providing a high level of customer service when dealing with any internal or external requests.
* Replying to general inquiries and managing mailboxes for the company: Customer Service - including providing e-commerce and customer service support.
* Managing customer queries and complaints in a polite and professional manner.
* Liaising with e-commerce team/managers for discounts and compensations approvals, for ongoing online campaigns.
* Ensuring all data is accurately updated and recorded.
* Managing customer expectations, interacting and displaying professionalism at all times.
* Working as part of a team and independently, managing your time appropriately.
* Undertaking other duties commensurate with the responsibilities of the role and any reasonable management request.
To be successful in this role you'll have:
* Experience of working in a Customer Service position.
* Customer facing skills - telephone oriented.
* Good interpersonal skills with a high degree of discretion and professionalism.
* Ability to work under pressure and cope with conflicting priorities.
* High level of resourcefulness and problem-solving skills.
* A good knowledge of Word, Outlook, and Excel.
* A flexible and willing attitude to work.
* Must be a team player.
Desirable skills:
* Good understanding of Microsoft Office software, specifically Word, Excel, PowerPoint, and Outlook.
* Experience of working in an SME.
* Experience of working with a luxury brand or high-end retail.
Please email your CV directly to: Sophie.Parkinson@office-angels.com
This opportunity is being advertised by the Office Angels West End team.
Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we ask for your patience to wait to hear from the consultant rather than to call us directly.
If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.
Office Angels West End branch look after roles in various locations.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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