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Senior Customer Advisor
Date: Feb 19, 2025
Location: Slough, GB
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
Job Purpose
Working in our Technical Advice Centre, you will help the leadership to ensure the business delivers effective customer support. This will involve assisting with the day to day running of the Centre, including floor walking, team rota planning and development. You will also act as a first port of call for advisors requiring support with customers that have advanced technical or complicated queries.
Job Responsibilities
• Allocate & forecast Centre resource requirements.
• Ensure sufficient cover for customer contact points (phone, email, social media and letters).
• Plan work schedules across the team to ensure that our SLA’s are met.
• Collaborate with colleagues to ensure that we adopt best practice & encourage a culture of continuous improvement.
• Take ownership of customer escalations, assessing & negotiating high value/high profile complaints.
• Make site visits to resolve customer complaints when needed.
• Identify & implement team training/coaching needs.
Job Requirements
• GCSE’s in Math’s & English or equivalent - Grade C or above / Equivalent NVQ
• Experience in a customer service telephone-based environment
• Experience in handling and resolving customer complaints
• Experience of writing customer letters and emails
What Sets You Apart
• Excellent communication, relationship building & interpersonal skills.
• Committed to a collaborative working environment where supporting colleagues is key.
• Good at planning & time management.
• In-depth knowledge of the AkzoNobel brands, products and customers.
What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• Product discounts.
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
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