Join to apply for the Customer Care Call Advisor role at The Productivity Institute, LLC.
Location: Newcastle, NE12 8BU
Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle!
Role Responsibilities:
* Working in a call centre environment
* Making outbound calls to existing customers with the purpose of retaining them
* Dealing with escalated high-level complaints
* Establishing, building, and managing strong long-term customer relationships
* Ensuring customer satisfaction
* Liaising with various other departments both within the business and third parties
* Updating relevant information in our customers records
* Delivering first class customer service to customers
Essential Skills:
* Experience in call centre environment, an outbound or an objections handling role would be beneficial
* Confident dealing with high level complaints
* Strong computer and MS office skills
* Excellent communication skills with problem solving attitude
* Attention to detail
* Customer oriented, genuinely passionate about providing an amazing experience through every interaction
* The ability to multitask effectively whilst keeping a high level of service quality
* Teamworking skills
* Passionate and willing to learn in a dynamic environment
* Willing to accept new challenges
Benefits Package:
* Enjoy your birthday off as a special treat.
* Satisfy your cravings at our onsite coffee shop and our canteen.
* Stay active with discounted gym and health club memberships.
* Access private healthcare and MediCash cash plan.
* Unlock a world of freebies and discounts with PerkBox.
* Earn rewards through our employee referral program.
* Enjoy discounts on our alarm systems.
* Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Industries
* Telephone Call Centers
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