Are you a Customer Service Manager who enjoys a role that offers variety? I am currently recruiting for an exciting new position within the manufacturing sector.
What's on Offer
1. A friendly working environment
2. Solid company that offers employment security
3. Great company culture
4. £35k with an early finish on Fridays!
The Job
1. Ensure the needs of customers are met and exceeded by the customer service team.
2. Manage a small team, promoting exceptional customer service.
3. Identify and provide resolution to customer requests.
4. Provide same day response to internal and external clients.
5. Manage the customer service team to target satisfaction levels required by the business.
6. Sales and general administration as required to support the sales team.
7. Control of sales trails and samples, maintaining an accurate customer experience.
8. Investigate and resolve customer issues which may be complex.
About You
1. An experienced manager who is happy to get involved with all aspects of the business.
2. Ability to multitask in a fast-paced manufacturing environment.
3. Confidence to multitask and support other areas of the customer service and sales team.
4. Good IT skills and confidence with new product launches.
5. Thrive in a demanding environment, without the need for constant guidance.
If you are looking for a new role collaborating with a wonderful team of people, please apply with your CV to Janette Bolton, or feel free to contact me directly to discuss the role further.
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