Social network you want to login/join with:
Contracts you will cover are based on the Edinburgh to Glasgow corridor.
A quick look at the role
The role will ensure the infrastructure is in place to enable the business to respond quickly and effectively to clients’ needs, resulting in first-class customer service.
The Contract Manager will continually strive to improve the performance of the contract, benefiting the client and our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance, and health & safety.
Your core responsibilities
* Manage the day-to-day operation of the contract, including service levels, sub-contractors, and the maintenance of suppliers' KPIs, health and safety in accordance with legislation and Biffa guidelines, and environmental compliance.
* Grow and improve the profitability of the account through better commercial performance, upselling, new stream generation, and debt management.
* Produce monthly reports and management information, including data for customer CSR reporting and delivery of all contractual KPIs.
* Implement waste minimisation programmes and initiatives to reduce costs, improve environmental performance, and enhance waste handling practices.
* Maintain complete records of all waste leaving site(s) to ensure compliance and security.
* Develop and grow customer sites regarding waste disposal, adopting best practices for excellent customer service and account management.
* Work with the Client and General Manager to explore new business opportunities and develop existing services.
* Plan short-term strategies (3-6 months) aligned with the Division’s Business Plan.
* Operate within contract constraints, prioritising health and safety and environmental considerations, with some scope for negotiation on pricing with third-party suppliers.
* Utilise personal skills such as relationship management, negotiation, and people management in a regional, hands-on role.
Requirements
* Ability to reconcile profit and loss spreadsheets in Excel.
* Proven track record of delivering continuous improvement in operational/service environments.
* Knowledge of current and upcoming environmental and health & safety legislation.
Why you’ll love it at Biffa
* Ongoing career development, training, and coaching.
* Retail and leisure discounts.
* Holiday and travel discounts.
* Life cover.
About Biffa
At Biffa, we are passionate about working with waste—turning it into sustainable power, recycling, and keeping communities clean. With over 11,500 colleagues nationwide, we offer rewarding careers that are challenging and impactful.
Dedicated to Diversity
We prioritize inclusivity, believing diverse ideas and backgrounds foster a creative and effective workplace that reflects our communities. We champion diversity, equity, and inclusion at every level.
#J-18808-Ljbffr