Role Overview:
Make GO an unbeatable place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favourite outdoor retailer.
Key Duties/Responsibilities:
* Engage customers following our service model.
* Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
* Play your part in creating a safe and compliant operating environment for all colleagues and customers.
* Keep up to date with product knowledge training to support customers' buying decisions.
* Follow processes and policies in line with expectations.
Skills/Experience/Knowledge preferred:
* Support colleagues by mentoring and sharing knowledge to build a stronger team.
* Communicate clearly and confidently, both verbally and in writing.
* Prioritise workload effectively to meet team goals.
* Have a passion for customer service with a proven record of delivering excellence.
* Understand local market trends, competitor activity, and identify growth opportunities.
Behaviours:
* Champion GO’s vision, purpose & values as a positive role model.
* Bring passion and energy to create an unbeatable team.
* Be open to ideas and embrace change with a learning mindset.
* Demonstrate self-awareness and empathy.
* Work collaboratively with the team.
* Show resilience and tenacity.
* Take responsibility for customer impact.
* Maintain personal integrity.
* Be timely and punctual.
* Handle multiple issues under pressure.
We offer our employees some amazing benefits:
* Staff Discount on JD Group and other brands.
* Discounted membership at JD Gyms.
* Opportunities for personal development and growth.
Due to high application volumes, if you don't hear back within two weeks, consider your application unsuccessful. Selected candidates will be contacted for an initial meeting, followed by an interview with the hiring manager.
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