Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.
To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
Due to ongoing expansion and an ambitious growth plan, Pinnacle Pet Group are looking for a Risk Analyst to join the business at Pinnacle Pet UK (this includes Pinnacle Insurance PLC (PIC), and Pinnacle Insurance Management Services (PIMS); referred to as Pinnacle Pet UK from here on) with broader risk engagement across Pinnacle Pet Group (“PPG”) entities. Reporting to the IT & Operational Risk Manager, you will support the investigation, analysis and assessment of risk, and the design and implementation of strategies and processes to mitigate threats to the successful delivery of the organisation's corporate and business plans. PPG operates under and Enterprise Risk Management (ERM) approach to risk management. The role is a Second Line position and provides oversight of and independent challenge to the risk assessments undertaken by the First Line of Defence.
Key Responsibilities
Act as a Risk Analyst for Pinnacle Pet UK with responsibility to assist in the delivery of the following core risk management activities:
* Reporting of risk management matters locally to the ERM Risk Manager and senior management.
* Assist Pinnacle Pet UK in maintaining local risk policies, procedures, and reporting that align to the PPG Risk Management Framework (RMF) Policy.
* Inform and advise employees of their obligations under the RMF Policy and all associated policies and procedures.
* Monitor the business’ compliance with RMF policies and procedures.
* Supporting the collation and reporting of the ORSA process.
* Support risk awareness-raising activities and train employees on the importance of risk management and their obligations under the RMF Policy.
* Supporting the creation of risk papers for Management and Board Committees.
* Act as contact point for risk management queries from business stakeholders (Employees, Clients, regulators).
* Support all risk management processes within Pinnacle Pet UK. Including, but not limited to, Incident Management, Risk & Control Self-Assessments (RCSA), Risk Acceptance, and Risk Appetite and KRI reporting.
* Ensure that the Pinnacle Pet UK and PPG instances of the GRC tool remains updated with the outputs from the risk management processes, as well as risk owners and items of elevated risk. Support users in the use of the tool. Create reports and dashboards and support technical requirements.
Other responsibilities
* Collaborate with the other Risk personnel to provide ongoing risk management support to other PPG businesses.
* Demonstrate ability to clearly and concisely communicate the key and elevated risks to the business in English.
* Keep on top of emerging risks and perform horizon scans to identify potential emerging risks.
* Demonstrate willingness to challenge the status quo and provide creative thinking and strategies for difficult challenges.
* Make actionable recommendations using knowledge of risk management, statistics, business understanding and common sense.
* Support the purchasing of Corporate Insurance for the business.
Successful Candidates Will Have
Required skills & Experience
* Minimum of 2 years’ transferable skills and experience.
* Risk: Experience of proactive management of risk frameworks, and of providing training on risk frameworks.
* Relationship Management: Experience of maintaining good relationships with internal stakeholders.
* Project Management: Experience of being involved in projects.
* Regulatory: Understanding of basic elements of insurance regulation, with Solvency II preferable.
* Reporting: Experience of risk reporting to the business. Boards or Management Committees would be preferable.
* Personal skills: integrity, initiative, organization, perseverance, discretion, ability to assert himself/herself in difficult circumstances, interest in risk management and motivation for a career in risk management.
* Interpersonal skills: Communication, Negotiation, Conflict Resolution and Ability to build working relationships.
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