Managing Director and Chase Taylor Recruitment - Headhunting, bespoke search and selection for the Fenestration and Manufacturing industry
We are recruiting for an experienced Operations Manager to oversee the daily operations of a leading textile recycling plant in Bilston including all inbound logistics, goods-in and yard management, bank operations, and outbound logistics. This role ensures efficient transport, resource management, and high service levels for suppliers while maintaining compliance, cost efficiency, and health & safety standards across all areas.
Key Responsibilities
Health, Safety, and Compliance
* Ensure all operations comply with H&S regulations, transport standards, and site safety protocols.
* Enforce policies and procedures to maintain a safe working environment across transport, yard, and warehouse operations.
* Streamline existing processes using lean manufacturing techniques and six sigma.
* Conduct regular risk assessments and implement corrective actions to improve workplace safety.
* Oversee PPE use, safe vehicle operation, and adherence to site-specific safety measures for both in-house staff and subcontractors.
* Monitor and enforce full compliance with route regulations, legal and contractual requirements, including O' Licence regulations, driver hours, and road worthiness standards.
* Manage incident reporting, investigations, and corrective actions for H&S violations.
Collection and Inbound Logistics
* Manage subcontractors and logistics providers responsible for the collection and transport of raw material.
* Ensure smooth trailer rotations and prevent shortages to maintain a steady flow of inbound materials.
* Optimise collection processes, monitoring subcontractor performance and implementing key performance metrics.
* Oversee bank operations, ensuring timely swaps and repairs to optimise service efficiency.
* Organise and oversee trailer scheduling, ensuring efficient utilisation and timely deliveries.
* Provide performance feedback to subcontractors, ensuring that SLAs and contract obligations are met.
Goods-In and Yard Management
* Oversee goods-in operations, ensuring raw materials are offloaded, sorted, and processed efficiently.
* Manage yard operations, ensuring organised trailer movements and safe unloading procedures.
* Implement and enforce H&S measures in the yard, ensuring clear separation of pedestrians, forklifts, and trucks.
* Ensure all trailers are unloaded safely and efficiently, reducing downtime and maximizing productivity.
* Oversee the dispatch of finished goods and containers, ensuring shipments are completed on time and cost-effectively.
* Liaise with logistics providers to schedule and coordinate outbound shipments efficiently.
* Ensure proper documentation and compliance for all outbound loads, minimising delays and operational disruptions.
* Work with sales and planning teams to align dispatch schedules with customer requirements.
Customer Service, Performance Management, and Reporting
* Act as the first escalation point for collection complaints, ensuring timely resolution and reporting.
* Ensure operations are cost-efficient and aligned with budgetary targets.
* Track key performance indicators (KPIs) for collection, transport, and yard operations, implementing improvements where necessary.
* Prepare and analyse weekly, monthly, and ad-hoc performance reports, ensuring visibility of operational efficiency.
* Maintain and update operational systems (CYRUS, Ctrack, ActinTime, weighbridge reports) to improve data-driven decision-making.
* Provide regular updates to the General Manager and senior leadership on operational performance, challenges, and strategic improvements.
* Support continuous improvement initiatives, optimizing processes to enhance service levels and reduce costs.
What Candidates Need
Skills
* Strong understanding of logistics, transport operations, and HSE regulations, ensuring efficiency, compliance, and adherence to industry standards.
* Strong leadership, communication, and problem-solving skills to engage and influence teams at all levels.
* Strong analytical and data-driven decision-making skills, using performance and service level metrics to identify inefficiencies and drive improvements in safety, quality and cost.
* Lead by example, fostering ownership, setting clear expectations, and maintaining high operational standards.
* Coach and mentor teams, strengthening skills, teamwork, and adherence to best practices.
* Encourage collaboration and proactive problem-solving, addressing challenges and driving sustainable improvements.
* Proficiency in operational systems such as CYRUS, ActinTime, CTrack, and weighbridge operations.
Experience and Qualifications
* Proven experience in operations, transport, or logistics management, preferably in a high-volume environment.
* Strong background in fleet and driver management with knowledge of O’ Licence regulations.
* Experience with vehicle maintenance planning, compliance, and safety regulations.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Distribution and Manufacturing
Industries
Wholesale Recyclable Materials, Retail Recyclable Materials & Used Merchandise, and Textile Manufacturing
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