Job summary Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers. Main duties of the job a.Maintainingand monitoring the practice appointment system b.Processpersonal, telephone and triage for appointments c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately d.Signpostpatients to the correct service e.Processincoming and outgoing mail f.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies i.ActionGP2GP tasks j.Readcode data on EMIS k.Photocopydocumentation as required l.Fileand store records as required m.Dataentry of new and temporary registrations and relevant patient information asrequired n.Inputdata into the patients healthcare records as necessary o.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records p.Processrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team q.Manageall queries (including administrative queries) as necessary in an efficientmanner r.Carryout system searches as requested s.Maintaina clean, tidy, effective working area at all times t.Monitorand maintain the reception area and notice boards u.Supportall clinical staff with general tasks as requested About us Our mission is to be afocused team of caring and responsive people consistently providing ourpatients with an environment that is safe and efficient in the delivery of thebest possible outcomes Job description Job responsibilities a.Maintainingand monitoring the practice appointment system b.Processpersonal, telephone and triage for appointments c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately d.Signpostpatients to the correct service e.Processincoming and outgoing mail f.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies g.ActionGP2GP tasks h.Readcode data on EMIS i.Photocopydocumentation as required j.Fileand store records as required k.Dataentry of new and temporary registrations and relevant patient information asrequired l.Inputdata into the patients healthcare records as necessary m.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records n.Processrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team o.Manageall queries (including administrative queries) as necessary in an efficientmanner p.Carryout system searches as requested q.Maintaina clean, tidy, effective working area at all times r.Monitorand maintain the reception area and notice boards s.Supportall clinical staff with general tasks as requested Job description Job responsibilities a.Maintainingand monitoring the practice appointment system b.Processpersonal, telephone and triage for appointments c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately d.Signpostpatients to the correct service e.Processincoming and outgoing mail f.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies g.ActionGP2GP tasks h.Readcode data on EMIS i.Photocopydocumentation as required j.Fileand store records as required k.Dataentry of new and temporary registrations and relevant patient information asrequired l.Inputdata into the patients healthcare records as necessary m.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records n.Processrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team o.Manageall queries (including administrative queries) as necessary in an efficientmanner p.Carryout system searches as requested q.Maintaina clean, tidy, effective working area at all times r.Monitorand maintain the reception area and notice boards s.Supportall clinical staff with general tasks as requested Person Specification Experience Essential Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting Desirable Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Personal Qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting Desirable Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Personal Qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hungerford Medical Centre Address Hungerford Medical Centre School Crescent Crewe CW15HA Employer's website