Join our award-winning team at Donnelly Group Jaguar Land Rover. We are seeking a motivated Senior Service Advisor to join our Aftersales Team at our Dungannon showroom. About The Role Reporting to: Jaguar Land Rover Aftersales Manager Your Role: As a Senior Service Advisor, you will be a key member of our service department, building lasting relationships with customers and ensuring their complete satisfaction. Your responsibilities will include: Customer Service: Providing exceptional customer service, addressing concerns, and building trust. Sales: Actively promoting products and services, showcasing your sales expertise. Team Leadership: Guiding and mentoring the Aftersales team to achieve their best. Operations: Overseeing department performance, managing budgets, and ensuring efficiency. Technical Knowledge: Demonstrating a deep understanding of Jaguar Land Rover vehicles and services. Performance Analysis: Monitor and analyse department performance to identify areas for improvement. Develop and implement strategies to increase efficiency, reduce costs, and enhance customer satisfaction. Communication: Effectively communicate with customers, technicians, and management. Clearly convey information, address concerns, and maintain open lines of communication. What We're Looking For: Experience: A minimum of two to three years proven experience in a vehicle service department, with a strong background in customer service and sales. Knowledge: In-depth knowledge of vehicle parts, services, and industry standards. Skills: Excellent communication, organisation, IT and time management skills. A passion for customer service and a strong work ethic are essential. Leadership: Ability to lead and motivate a team, setting a positive example and driving results. Why Choose Donnelly Group? Award-Winning Team: Be part of a recognised leader in the automotive industry. Growth Opportunities: Advance your career with a company committed to your development with manufacturer training. Competitive Compensation: Enjoy competitive salary and benefits package. Supportive Culture: Work in a collaborative and supportive environment. Ready to Apply? If you're a dedicated professional with a passion for customer service and the automotive industry, we invite you to submit your application. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. Donnelly Group is an equal opportunities employer The company reserves the right to expand the short listing criteria to facilitate the short listing process Required Criteria Previous Experience in Vehicle Service Department Knowledge of Vehicle Parts and Services Excellent customer facing skills Excellent organisation and time management skills; Strong communication skills Sales experience Self motivated Team management Previous working experience with targets and selling. Strong computer skills; A full drivers licence as driving duties are involved A minimum of two to three years proven experience in a vehicle service department Skills Needed Customer Service, Establishing Rapport With Clients, Mentoring & Coaching, Effective Listening, Ability to Identify and Anticipate needs, Responding to Customer Needs, Teamwork, Organisational skills About The Company The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation. Company Culture Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard. Company Benefits Vacation, Paid time off, Performance bonuses, Paid sick days, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Long service awards, Service recognition increases to annual leave, Company employee App Salary Not disclosed Skills: Customer Service Establishing Rapport With Mentoring & Coaching Effective Listening Ability to Identify and A Responding to Customer Ne Benefits: Vacation, Paid time off Performance bonuses Paid sick days Office perks Employee development programs Employee discounts