Job responsibilities Reception Duties 1. Guarantee efficiency of appointment system for routine and urgent appointments across a range of clinical staff and monitor flow of patients into consulting and treatment rooms. 2. Explain practice arrangements and formal requirements to new patients and support them with the registration process. 3. Manage and respond to all enquiries from patients, visitors, and other healthcare organisations. 4. Manage requests for home visits; ensuring requests are recorded in line with practice policy 5. Ensure that requests for prescriptions are actioned in line with practice policy 6. Maintain and update accurate patient records. 7. Scan and file relevant correspondence into patients electronic records. Management of Appointment Systems 1. Ensure total familiarity with the practice appointment system including the use of 3rd party systems 2. Booking of all clinical appointments across the practice and PCN teams 3. Rescheduling appointments as and when required 4. Utilise care navigation skills to ensure patients are booked with the correct clinician and maximising appointment availability Management of Medical Records 1. Ensure all correspondence, reports, results etc. are filed in the correct record. 2. Completing data entry tasks in a timely fashion to ensure the medical record is up to date. 3. Maintain accuracy when entering information into the medical record. Operation of Telephone System 1. Receive and make calls as required. 2. Transfer calls and take messages as appropriate. 3. Ensure that all calls are answered in a timely manner. Other duties 1.Opening and closing the practice when required 2. Ensuring security is maintained at all times throughout the practice in line with local procedures 3.Any other delegated duties considered appropriate to the post Special requirements of the post 1. An understanding, acceptance and adherence to the need for strict confidentiality. 2. An ability to use own judgement, resourcefulness, initiative and local knowledge to respond to patients enquiries and requests. 3.Excellent communication skills. 4. Awareness of Child Protection and adult safeguarding procedures (training will be provided) 5. Can demonstrate sufficient knowledge of IT systems, including use of Microsoft Office packages (Word and Excel)