Additional Information Job Number 25027856 Job Category Sales & Marketing Location W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP (https://www.google.com/maps?qW%20London%2C%2010%20Wardour%20Street%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20W1D%206QF) Schedule Full Time Located Remotely? N Position Type Management Join our vibrant commercial team at W London as our Sales Manager Located in Soho, W London owns the stage in the epicentre of the city's cultural core. Plugged in to the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. W London - why anywhere else? - Meals - Tasty and Varied Complimentary Meals in our Green Room canteen. - Accommodation Service Charge - Paid each month - Bonus Plan - Eligible for our sales bonus programme - Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities - Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role. - Holiday - 23 days of holiday excluding public holidays (increase to 27 days with length of service - Uniform Dry Cleaning- Complimentary, on site. - Company Pension Scheme - Save for your future. - Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service - Celebrate - Awards and Recognition Celebrations - Benefit Hub - Access to further discounts for shopping, cinema tickets, technology and more - Events - Monthly Calendar of Associate Focused & Fun Events - Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company. - Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International. - Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties - Spa Discounts - 30% discount in our Away Spa Core Responsibilities - Attends customer events, trade shows and sales missions to maintain, build and develop relationships with Marriott Global Sales Offices (GSOs) key stakeholders and customers in key-feeder markets. - Build and maintain long-term relationships with existing and potential clients through regular communication and networking. - Effectively presents hotel benefits and features based on customer needs. - Utilizes negotiation skills and creative selling abilities to uncover new business. - Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively. - Support the hotel's service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience. - Develop and manage relationships with key stakeholders, both internal and external Developing & Executing Sales Strategies - Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the MICE & Group segments. - Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. - Works with management team to create and implement a sales plan addressing revenue, customers and the market for the MICE & Group segments. - Assists with the development and implementation of promotions, both internal and external. Maximising Revenue - Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). - Develops and implement sales strategies to achieve property's objectives whilst consistently analysing market information. Analysing & Reporting on Sales and Financial Data - Analyses market information by using sales systems and implements strategy to achieve property's financial room goals. - Assists Revenue Management with completing accurate six period projections. - Reviews guest satisfaction results to identify areas of improvement. - Support Director of Sales & Distribution in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review. Ensuring Exceptional Customer Service - Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Empowers employees to provide excellent customer service. - Observes service behaviours of employees and provides feedback to individuals and/or managers. - Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. - Executes and supports the company's Customer Service Standards and property's Brand Standards. - Participates in and practices daily service basics of the brand. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. - Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. To be considered for this role, all applicants must have proven right to work in the United Kingdom W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.