Senior Field Service Engineer – Digital Printing
£45,000 + package including 10% bonus, company car/allowance, private health, life assurance, and more.
Home based with UK coverage (Midlands + South)
We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join the business in a Senior capacity.
In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction alongside managing service agents and acting as a point of escalation within the department.
The role involves extensive travel and will see this person cover a vast proportion of the South West, Midlands, and North of England including occasional work in Northern Ireland.
The Role
- Install, maintain, and repair a range of equipment, primarily toner-based production print equipment but also possibly some inkjet and wide-format equipment, across the UK and Northern Ireland
- Act as a general point of escalation within the department
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Monitor remote reporting software, pre-empting breakdowns and arranging maintenance proactively.
- Provide on-site technical support and trai...