We are seeking dedicated and customer-focused individuals to join our Food & Beverage team as either a Waitress or Waitress Supervisor. You will play a key role in delivering exceptional service in both our sports bar and la carte restaurant, ensuring guests have a memorable dining experience. Supervisors will also take on additional leadership responsibilities, overseeing the waitstaff and assisting in the smooth operation of the restaurant and bar.
Key Responsibilities:Waitress Duties:
* Greet and seat guests with a friendly and professional attitude.
* Take accurate food and drink orders and ensure timely service.
* Provide menu recommendations and upsell where appropriate.
* Serve food and beverages efficiently while maintaining high service standards.
* Process payments and operate the POS system.
* Maintain cleanliness and organization in the dining area.
* Work collaboratively with kitchen and bar staff for smooth service.
* Follow all health, safety, and hygiene regulations.
Waitress Supervisor Additional Duties:
* Supervise and support waitstaff to ensure consistent service quality.
* Train and mentor new team members.
* Oversee table management, reservations, and restaurant flow.
* Handle customer inquiries and resolve complaints professionally.
* Assist with stock management and ordering restaurant essentials.
* Ensure compliance with hotel policies and food safety regulations.
* Coordinate with the kitchen and bar teams to optimize service.
Skills & Experience Required:
* Waitress: Previous experience in a hotel, restaurant, or bar is preferred but not essential.
* Waitress Supervisor: Prior supervisory experience in a similar setting is required.
* Strong customer service and communication skills.
* Ability to work in a fast-paced environment and as part of a team.
* Professional, well-presented, and punctual.
* Experience with POS systems and cash handling is a plus.
* Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
* Competitive salary + tips
* Staff meals on duty
* A dynamic and friendly work environment
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