We are looking for a Retail Manager to join our team. The role is full time and permanent. You'll be on a permanent, full time basis, working 36 hours per week during the height of season, from 8:30am to 6:30pm. Hours will differ in the winter, more details will be available at your interview.
The Retail Manager will be a positive role model driving our retail performance, exceeding targets and ensuring the team provide exceptional customer service to all visitors and generate the revenue needed to support this exceptional site. This role provides a unique opportunity to work in a busy tourist attraction, as Retail Manager, alongside a team of dedicated individuals. The successful candidate will play a key role in delivering an exemplary service to every visitor through leading a team to deliver an exceptional visitor experience, as well as drive a high standard of visual merchandising.
You will work to drive performance across retail, monitor and achieve agreed retail targets, manage relevant retail expenditure budgets, and monitor stock and sales through Electronic Point of Sale (EPoS). You will also oversee the planning and management of all retail activity on site, in all permanent and pop-up locations, and support retail management in your territory.
As Retail Manager, you will be responsible for all aspects of the retail operation at Tintagel Castle; from leading, enthusing and motivating the team on the ground, ordering and delivery processes, sales analysis, merchandising and everything in between! You will be joining the management team at Tintagel Castle and will be supported by the territory Retail Support Manager in the West.
Our expectations are high and you will be an intrinsic part of the team increasing our financial contribution to the charity by generating income through retail activities on site, including the creation, development and implementation of new ideas and opportunities in line with the retail strategy. Stories and people are our passion and you will lead, coach and motivate our site retail team to deliver the unique story of Tintagel Castle through the items we sell, ensuring the highest levels of customer service, presentation and visual merchandising.
To be considered as Retail Manager, you'll need:
1. An excellent communicator with the confidence and ability to represent the charity.
2. Experience of managing a retail outlet, preferably within a visitor attraction and/or charity environment.
3. Be able to generate profit by meeting targets and controlling costs.
4. Be familiar with principles of visual merchandise, inventory management, and retail operations.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme, and work with our people to implement reasonable adjustments.
Closing date: 10/02/2025 23:59:59. Interviews will be held in the week commencing 24/02/25 at Tintagel Castle.
Salary from £27,876, depending on skills, experience and location - 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years - Matched pension contributions up to 10% - The opportunity to progress your career within the heritage sector - Subscriptions to professional bodies - Free access to all English Heritage sites for you and up to six friends and family members - 25% discount in our shops and cafes - Enhanced maternity, paternity or shared parental leave - Options to buy additional leave - An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs - Opportunities to go to some of our great live music and history events.
#J-18808-Ljbffr