Part Time Role - 26 hours per week. Monday to Thursday 8am to 3pm (30 minuts undaid lunch break) Benefits: - Pension - Holidays - Life Assurance - Free Parking - Health Cashplan - Long Service Awards Purpose of role and key accountabilities: We are looking for a Front Office Assistant to manage our front desk and to perform a variety of administrative and clerical tasks. To provide efficient and professional customer service. Key Accountabilities: Be the first point of contact on site. Maintain good housekeeping of the entire reception area; control inventory of office equipment and consumables. Taking phone calls and ensuring correct information is passed to the relevant person in a timely manner, giving out email addresses when appropriate. Sorting and distributing post. Welcomes visitors ensuring the relevant host is informed. Maintains security by following set procedures; issuing visitor badges, monitor visitor and contractor access and maintain security awareness, including storing of secure information, and take appropriate steps for individuals if correct paperwork not received in a timely manner. Prepare monthly visitors reporting including relevant data checks; administer and continuously improve the group tool for visitor registrations; provide first level user support. Monitor visitor process compliance, manage deviations with support of the executive team, organize debrief sessions as per visitor process. Prepare invitation letters and visa applications. Admin support as necessary to support effectiveness of the site, various departments Projects support for legal and compliance activity. Maintaining corporate documents, files and records with effective filing systems Placing buffet request orders and taking delivery and ensuring it gets to the correct individual. Any other reasonable duties as required by management which are within your capabilities. Core skills/attributes needed: Good communication skills; Able to present a professional image and positive attitude; Excellent customer service skills; Knowledge of office systems and procedures, including Microsoft Packages, particularly MS Word and Excel; Must be accurate, precise and work with tact, discretion, respect and confidentiality; Strong organisational skills; Ability to prioritise and organise own workload; The ability to manage pressure and conflicting demands and prioritise tasks and workload; First aider trained preferable; The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business; Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community Measurable performance indicators/objectives of role: An annual appraisal will be held to ensure the employee and their Line Manager is happy with their performance, progress and development. Further reviews may also be held to discuss any ongoing training needs of the employee. Note: This job description serves as a guide only to the main duties and responsibilities of your job role and it may vary from time to time. As our business grows and develops (or contracts), you may be expected to carry other reasonable duties which are within your capabilities. In the event that the job holder cannot meet all the requirements of the job description, then additional training will be given to bring the individual up to the required standard