Worldwide Operations & Export Bookings Clerk Hours: Permanent, full-time role based in Tipton (DY4 7UF). Office-based position with 9 -5pm working hours. Salary: Competitive salary - £25 - £29K, plus private healthcare and an attractive monthly bonus scheme (paid in lieu after completing a six-month probation period). Benefits: 20 days holiday plus bank holidays and your birthday off Private healthcare Exciting monthly bonus scheme after six months Opportunity to work in a dynamic and growing professional services company alongside the owners A role with autonomy, responsibility, and variety Day-to-Day Duties: Receive, process, and manage multiple customer export bookings within agreed timeframes and company standards. Handle sea and air freight exports, including Full Container Load (FCL), Less than Container Load (LCL), and air freight. Liaise with shipping lines, consolidators, and air freight agents to ensure smooth operations. Input and maintain high-quality data into the company's bespoke booking platform, Box Top. Communicate with suppliers to fulfil customer bookings, ensuring confirmations are sent to both suppliers and clients. Resolve issues such as haulage delays, vessel details, and alternative transport solutions when required. Track jobs from start to finish, keeping customers informed throughout the process. Ensure all jobs are closed successfully and to the satisfaction of customers. Essential Skills: A minimum of two years' experience in the freight forwarding sector. Strong team player with excellent verbal and written communication skills. Ability to work effectively in a fast-paced, exciting environment. Self-motivated with the capability to follow and execute company policies and guidelines. Proven problem-solving and negotiation skills. Strong customer service skills with the ability to build rapport over the phone. Excellent planning, organisation, and attention to detail. Desirable Skills: Previous experience using the Box Top booking platform. Knowledge of international shipping regulations and documentation. Experience dealing with customs procedures and compliance. Additional training or qualifications in logistics, supply chain management, or a related field would be advantageous. Training: Industry related training and ongoing support throughout Contact: If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more.