Customer Service Specialist – GreekDuration: 12 monthsLocation: ChesterPay: £17/hour PAYEPosition PurposeInteract with customers to receive and process ordersHandle billing and account inquiries.Investigate and resolve customer issuesUnderstand policies around order management and execute in compliance with Global Distribution Practices (GDP)Support with preparation of Extract and analyse data.Handle escalation from specialists and acting as first line problem solver.Escalate to Manager any complex enquiry and collaborate on solution.Skills Required:Business fluent in Greek, required.Experience in customer service and logistics would be beneficial.Ability to use SAP (SD module) and other Customer Service applications.Advance knowledge and use of Office productivity toolsAbility to identify, analyse and solve problems, with limited guidance.Quantitative and analytical skills.Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.Work prioritization and planning. Define long term activity schedule guided by direct manager.Co-operate with other teams both internally and with external parties.Identify and drive areas for continuous improvement.