Hostelling International Northern Ireland is seeking to make the following appointment: Hostel Manager Salary:NJC £36,124 per annum ContractPermanent 40 hours per week Including 25 paid annual leave and 10 statutory bank holidays. Reporting to theChief Executive Officer Hostelling International Northern Ireland (HINI) is seeking to employ a Hostel Manager at our Belfast site. TheKey tasksof this role will include: Lead a dedicated staff team to ensure that a high standard of guest care, cleanliness and presentation of the hostel is prioritised. Confirm that all staff and colleagues are trained and supervised regularly to deliver excellent service. Ensure that the hostel remains clean, comfortable, safe and secure at all times. Comply with health and safety, food hygiene legislation and fire risk prevention legislation. Report all property issues immediately and follow up until work is complete and signed off by the Manager following inspection. Manage the Hostel staff team, ensuring compliance with employment legislation and HINI policies & procedures. Adopt a hands-on approach and actively take part in day-to-day routine tasks and duties, such as reception, housekeeping, bed making, laundry etc. as required. Operate the Hostel within budgetary guidelines to maximise profitability and guest satisfaction. Maintain stock management, ensuring controls measures are in place to minimise wastage and deliver profit against budget. Drive on-site energy-efficient saving initiatives. Maintain confidentiality and comply with GDPR legislation and Data Protection. Carry out all reasonable requests from the CEO and Office Manager in relation to financial management controls and reporting processes. Comply with HINI policies and procedures, developing policies and practices moving forward. Ensure maintenance work is prioritised and take appropriate action, ensuring timescales are followed and prioritised. Cover other hostels within the network if required. Ensure administration tasks, including reception duties, management of staff rotas and line management is consistent and efficient. Ensure the Hostel Booking System is utilised consistently and effectively whilst driving forward business, marketing and pricing strategies. Attend HI events and support the work of the CEO at Regional, European and International Conferences when required/ Attend HINI Board meetings when required and update on Hostel Performance, Hostel Budget and quarterly statistics on a yearly basis. Ensure the organisational cloud-based storage system is maintained and updated regularly. Meet or exceed Key Performance Indicators, including management of sales, guest reviews, cleanliness and quality assurance. Ensure that staff members dress and appearance are appropriate and met agreed standards. Ensure Guest complaints are managed with agreed timeframes, including follow-up with all parties as necessary. Ensure the Hostel property is managed and maintained to the required standards. Appointment to this post will be based on completed application form, completed equal opportunities form and will include an interview. The application form, application pack and equal opportunities form can be downloaded from our website, please click apply were you will be redirected to our careers page. Closing date for applications is 4pm Monday 12th May 2025