Traffic Office Manager - Late Shift
Salary: £35,294 - £38,207 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension
Full time, 41 hours per week
Permanent
Location: Exeter VOC, Woodbury Salterton, Exeter, EX5 1EW
This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our transport office at Exeter VOC.
What does the role involve?
Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front-line team of approximately 15-20 drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.
You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this by working closely alongside our trade union representatives, delivering a great service every day to provide a first-class customer experience.
What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:
1. Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
2. People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others' needs and perspectives, ensures a supportive environment where achievements are recognised.
3. Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
4. Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
5. Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
6. Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end-to-end customer experience.
Application process:
If you are interested in applying, please complete your application online and submit your current CV.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site as your application will not be processed accordingly.
Assessment process:
Your face-to-face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise, more details of which will be provided on the day.
Benefits:
In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.
About Us:
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Wednesday 11th December. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: Week commencing 16th December
Interviews expected: Mid January 2025
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