• Provide clerical/typing and administration support for the continence service
• Manage a small team of administration staff to include appraisals and supervision, providing training in aspects of the service when and where necessary.
• Carry out the role of ‘clinical, systems and technologies super user’.
• Provide administrative support to specialist clinicians.
• Proactively manage continence service databases, ensuringaccuraterecords, financial balance and ensuregood communicationwith contracted providers
• Deal with sensitive and confidential information provided by serviceusersin a professional mannerwith empathy and understanding.
• Excellent communication skills toinctelephone and email queries.
• Provide liaison between professionals and service users by receiving and providingaccurateinformation andmaintainingpatient confidentialityin accordance withGDPR
• Obtain detailed product related knowledge to inform patient’s, carers, and other professionals.
The “must haves” for you to be considered for this role:
• Interpersonalandtelephone skills –be able manage sensitive personal information.
• IT skills –knowledge of key operating systems such as RIO.
• Work independently taking responsibility for prioritising your and others workload in a busy fast paced team environment.
• Experience of databases and record keeping.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
This advert closes on Thursday 16 Jan 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .