Rewards and Benefits on Offer Excellent company culture Training and career progression opportunities Monday to Friday working hours Permanent role Working within a fast-growing company Our New Client Opportunity Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below. The Job you will be Doing Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications. Identity project leads and facilitate hand over to Trade BDM if required to drive growth. Internal account management of over 1000 branches Carrying out prospect calls to non-spending branches and prospects Account management calls to branches according to call cycles Prepare proposals and or quotations for accounts you are responsible for Work with National Trade Manager regarding marketing to ensure leads are developed Send product information as required Hand over meeting requests to the BDM Ensure incoming enquiries are dealt with in a timely manner Monitor account spends for accounts you look after in conjunction with sales target tracking Assist with driving technology improvement to make department more efficient including CRM etc Ensure all customer contact details are correct in ERP system Provide data and reports for National Trade Manager in a timely manner. Assist with telephone answering as required Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints About You Previous customer services or sales training is an advantage Proven track record in an internal business development or telesales role Previous experience of using NetSuite is an advantage Strong team player Excellent telephone manner and communication skills Able to build strong customer relationships Be comfortable with outbound calling and prospecting Work in alignment with company values Adaptable to change in a growing and developing business