Senior Account Manager
Department: Commercial
Employment Type: Full Time
Location: Brighton
Reporting To: Head of Account Management
Compensation: £40,000 - £50,000 / year
Description
As a Senior Account Manager at Tillo, you'll provide support to the Commercial team as well as our Brands and Partners as customers. From supporting some of the largest corporates in the UK and worldwide to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service.
You will join a world-class team in the business of making people smile. Our Platform connects our customers to rewards and incentives from 2000+ brands that people love, all via our seamless, easy-to-use API.
We're looking for a proactive individual who will find opportunities to grow accounts with a focus on revenue and ensure our partners always receive the highest level of customer service.
If successful, you will
* Support our existing customers, delivering a gold standard level of customer service
* Grow existing accounts by offering additional services that are relevant and of interest to customers
* Work as a link between our technical teams and customers
* Provide feedback from customers, ensuring it is picked up internally by the right people
About you
You're a self-motivated individual with previous Account Management experience in a B2B SaaS role, ideally within the rewards & incentives industry. To be successful in this role, you'll have proven experience in:
* Growing revenue within existing accounts; strong negotiation skills are required
* Building strong working relationships both internally and externally
* Communicating and confidently presenting both virtually and face to face
* Translating complex ideas and technical terminology to a wide-ranging audience
* Data analysis
Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively. With our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
* 26 days annual leave plus Bank Holidays
* Annual Bonus Scheme
* Designated Shares Options for all employees
* Private healthcare
* Enhanced Family Leave Policy
* Quarterly staff engagement surveys - to listen and act on the employee voice.
* Regular employee wellbeing activities, including company lunches and away days where we do everything from helping local charities to traditional team building activities
* Retail discounts
* Raising money for a charity outside of work? We’ll match your donation with our charitable matching contribution
* Well-stocked drinks fridge and snack cupboards
* Cycle to work scheme
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