Employer: NHS Norfolk and Waveney Integrated Care Board
Employer type: NHS
Site: County Hall
Town: Norwich
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 16/02/2025 23:59
Transforming Care Navigator
NHS AfC: Band 6
NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.
The organisation is part of the Norfolk and Waveney Integrated Care System, dedicated to working with partners in local government, the voluntary sector and others to help the NHS support broader social and economic development and tackle inequalities in health outcomes.
We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE; however, we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.
Our three ICS goals are:
1. To make sure that people can live as healthy a life as possible.
2. To make sure that you only have to tell your story once.
3. To make Norfolk and Waveney the best place to work in health and care.
If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.
Job overview
Are you committed to ensuring the rights of young people with a learning disability and/or autism are protected? Are you a positive and solution-focused individual who is keen to learn and show a collaborative and compassionate approach to your work? We are looking for an individual to join our team of system changers who have a real passion for making a difference to work with children, young people and their families and carers in a person-centred way, to help bring their voices to life and achieve their outcomes. Led by two team managers, this innovative role is suitable for a wide range of practitioners, registered or unregistered, with suitable demonstrable experience, across health, education/employment, social care and/or the voluntary sector.
The Norfolk and Waveney ICB Transforming Care Navigator Team are responsible for supporting children & young people who are inpatients in specialist mental health/LD provision or are at risk of hospital admission. In partnership with their families and the health, education/employment and social care system, you will break down barriers to ensure young people with a learning disability, autism, or both are able to access the care and support they need.
Main duties of the job
Main Duties and Responsibilities
* Facilitate the provision of emotional and behavioural support and informed advice to the young person and their family/carers based on knowledge and experience of working with young people and families/carers with complex needs.
* Troubleshoot on behalf of the young person and their family/carers, where required, to ensure the necessary support is in place to enable them to remain within, or discharged into the community and promote joined up, consistent care, constructively challenging the status quo, where required.
* Create and encourage a culture which prioritises keeping young people within the family home and local community by persuasively communicating with a range of teams, services and staff at different levels of seniority.
* Build and maintain positive, trusting and appropriate relationships with young people and their family/carers.
* Appreciate and learn from people’s stories and articulate this to inform service development and redesign.
* Raise awareness and educate the wider system on how to change the conversation so the focus is much more positive for young people and their families when speaking to other professionals.
* Ensure all young people have a clear personalised care plan to promote their development, well-being and protect them from harm.
* Provide support and expertise to the family to ensure that personalisation approaches are embedded and that creative solutions are considered.
Person specification
* Experienced registered practitioner (e.g. Social worker, therapist, Learning Disability Nurse) or Experienced professional who holds an undergraduate degree in a relevant subject with significant experience of working in health, education or social care.
* Significant experience of working in the field of Autism and/or Learning Disability.
* Significant experience of working with children and young people across health, education/employment or social care.
* Evidence of continued professional development.
* Legislative knowledge and awareness of locally available provision and the ability to identify safe, effective and creative solutions for individuals with complex needs.
* Sound knowledge of the safeguarding of children and adults.
* Knowledge and/or experience in the field of mental health.
* Knowledge and/or understanding of the Transforming Care agenda, including Care (Education) & Treatment Reviews (CETR/CTRs) and the Dynamic Support Register (DSR).
* Ability to communicate effectively both verbally and in writing.
* Ability to tailor communication to different audiences including young people with Autism and/or Learning Disabilities, parents and professionals.
* Ability to coordinate an effective team around the young person and their family/carers linking health, social care and education/employment effectively.
* Ability to mediate in situations where differences of opinion or challenges arise.
* Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
* Able to analyse and challenge practice and decisions in a professional way providing evidence and providing clear reasoning as to what action is required.
* Ability to develop and implement innovative solutions, to problem solve and respond to sudden unexpected demands.
* Ability to make decisions on difficult and contentious issues where there may be a number of courses of action.
* Strategic thinking – ability to anticipate and resolve problems before they arise.
* Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
* Demonstrable capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
* The promotion of equality of opportunity and good working relations.
* Working knowledge of Microsoft Office with intermediate keyboard skills.
* Ability to travel within and outside of Norfolk & Waveney.
* Ability to work flexibly, including working from home.
Hybrid Working
The ICB operates a flexible approach to working. It is expected the majority of our staff will work from a combination of home and office (where possible). For staff designated in a hybrid role they should have a safe and suitable place to work with Broadband access and space for a desk, chair and monitors. At interview a discussion will take place between the recruiting manager and the candidate to ensure they are clear on what is expected.
Your application
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
We are unable to accept CVs as part of an application. Only those candidates who clearly demonstrate how they meet the person specification on their application will be shortlisted for this job. Be mindful that any offer of employment will be subject to pre-employment checks e.g. health, identity, right to work, qualifications, registration and references. Please provide up to date referee details to avoid delay.
To ensure diverse representation at all levels across the workforce and to understand the differing needs of our stakeholders, Norfolk and Waveney ICB is committed to equality, diversity and inclusion and to addressing any imbalance of opportunity or disadvantage that an individual with a protected characteristic could face. We would strongly encourage applications from candidates from under-represented backgrounds.
Applicants with a disability need only meet the essential criteria to be invited to interview. We will also make any reasonable adjustments to the recruitment process providing that you inform us of any special requirements.
Further information
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name: Amy Pease
Job title: Transforming Care Navigator Team Manager
Email address: [emailprotected]
Telephone number: 07814040225
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