About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff.
Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you.
Key Responsibilities:
1. Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently.
2. Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience.
3. Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied.
4. Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles.
5. Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped.
6. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests.
7. Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager.
8. Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience.
9. Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations.
What We’re Looking For:
1. Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar.
2. A strong understanding of the hospitality industry, with excellent customer service skills.
3. Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests.
4. Leadership qualities with the ability to motivate and manage a team effectively.
5. Ability to work well under pressure and in a fast-paced environment.
6. Strong organizational skills and attention to detail.
7. Flexible and reliable, able to work evenings, weekends, and public holidays as needed.
8. Excellent communication skills and a customer-focused attitude.
What We Offer:
1. Competitive salary and opportunities for career progression within The Golden Anchor.
2. A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community.
3. Staff discounts on food and drink.
4. Opportunities to develop your skills and gain further management experience.
5. The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere.
If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £14 – £16 hourly
Benefits: Service charge
Starting time: Immediate start!
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