Are you prepared to take your career to the next level with a highly respected high-tech organization? Our client, a fully established Managed Service Provider (MSP) supporting some of the industry's most prominent companies, is seeking a dedicated and proactive IT Field Infrastructure Specialist to join their vibrant team.
This position is perfect for a motivated professional who thrives in a fast-paced, high-energy environment and is passionate about advancing their career within a company that values innovation and professional growth.
As a Field Infrastructure Specialist, you’ll play a crucial role in delivering top-tier, hands-on technical support, helping clients maintain smooth, efficient operations through expert troubleshooting and proactive solutions on the clients' site.
This role offers the opportunity to collaborate with leading businesses, tackle challenging projects, and contribute to a team that emphasizes exceptional service. If you are driven to make a tangible impact and eager to expand your skill set in a dynamic, growth-focused environment, we encourage you to explore this exciting career opportunity.
What’s in it for you -
* Salary: £40,000 - £50,000 per year depending on experience
* 40 days paid holiday annually
* Partnership scheme where you will receive a share in the profit of the business.
* Business card for business travel
Duties will include but are not limited to -
* Be the initial point of contact for our customers.
* Manage incoming requests incidents/requests from the help desk.
* Provide customers with timely updates to their cases in line with Service Level Agreements.
* Escalate high priority issues to Line Management.
* Complete regular tasks in line with Service Desk procedures.
* Review daily priorities and take appropriate action to ensure results are achieved.
* Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
* Installing, testing, maintaining and repairing hardware and software.
* Documenting processes and logging tickets for open work.
Mandatory Skills - At least 5 years’ experience in a similar role in:
* Configure and implement cyber essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Ability to pro-actively support and collaborate with service providers.
* Follow industry best practices processes.
* Windows server 2016, 2019, 2022 (Group Policies, Security Policies, etc)
* Azure administration and implementations
* Good understanding and knowledge of Windows 10, Windows 11 and Mac
* Familiar with different client builds/imaging.
* Strong customer support, written and verbal communication, and being a team player.
* Ability to problem solve independently.