Call Centre Administrator within our Income Team
Birmingham City Centre, QA Higher Education
Monday to Friday 9am-5.30pm or 8.30am-5pm, Permanent Opportunity
About our role: Are you a customer focused administrator used to dealing with large volumes of calls looking for a new and challenging opportunity within a busy & growing student income team? You might be an experienced call centre worker or perhaps a recent graduate looking for your first corporate opportunity.
Your focus: (FULL TRAINING PROVIDED) As administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments.
Travel to Manchester weekly (expensed) will be required.
Bring your experience:
1. Customer focused with good IT and computer skills.
2. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks.
3. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations.
4. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks.
Your Learning & Development with QA: Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.
A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
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