Title: Technical Service Manager
Location: Shepperton, Surrey
Hours: 40 hours per week
Salary: Up to £65,000 DOE
About the Company
Our client is a leading specialist in maintaining critical air conditioning and chiller equipment. They ensure customers’ assets remain compliant and in peak condition. With a team of highly trained engineers and advanced technology platforms, they deliver exceptional service efficiency to meet growing demand.
Benefits Package
* Competitive Salary: Up to £65,000 per annum, depending on experience.
* Incentives: Quarterly and annually performance-based initiatives.
* Annual Leave: 25 days, plus bank holidays.
* Perks: Access to company-owned holiday lodges.
* Development Opportunities: Excellent learning and development programmes to support your career progression.
Purpose of the Role
The Technical Service Manager will lead a team of field engineers and service coordinators to ensure the efficient and effective delivery of planned preventative maintenance (PPMs), repairs, and urgent works for clients.
Key Responsibilities
* Team Management: Oversee and support field engineers and service coordinators, managing team performance and employee administration.
* Service Planning: Ensure the effective planning and scheduling of service calls and maintenance visits.
* Client Response: Guarantee timely responses to client service requests and resolve escalations professionally.
* Quality Assurance: Monitor service quality and ensure high levels of client satisfaction.
* Technical Support: Provide hands-on technical expertise as required and attend site visits to perform audits.
* Service Optimisation: Identify opportunities to enhance service efficiency and profitability.
* Client Relationships: Build and maintain strong, professional relationships with clients.
General Responsibilities
* Align with the company's values, vision, and expectations.
* Contribute to the organisation’s growth and development.
* Adhere to company policies and procedures.
* Stay up to date with relevant legislation and industry standards.
* Participate in training and professional development activities.
* Undertake any additional duties relevant to the role.
Essential Criteria for the Ideal Candidate
* Strong technical knowledge of HVAC systems and equipment.
* Proven experience in managing and leading a team.
* Excellent communication skills, both written and verbal.
* Outstanding problem-solving and analytical skills.
* Exceptional organisational skills and attention to detail.
* A degree or equivalent experience in an industry-relevant subject.
* Hands-on field experience with HVAC systems.
Apply now for immediate consideration