Position: Service Advisor Location: Hedge End, Hampshire Contract Type: Permanent, Full-Time Salary Range: £26,000 - £35,000 OTE (Competitive, Uncapped Earnings) About the Role Are you passionate about delivering exceptional customer service? We're looking for a Service Advisor to join a successful team at a premium automotive dealership in Hedge End. The role is central to ensuring customer satisfaction by managing servicing and repairs efficiently while keeping clients informed throughout their journey. Responsibilities As a Service Advisor, your day-to-day tasks will include: Providing excellent customer service and promoting relevant products and services. Preparing and maintaining accurate customer records. Offering estimates and notifying customers when work is completed. Handling warranty and goodwill claims with accurate invoicing. Presenting invoices and managing payment processes in line with company procedures. Monitoring workshop progress and promptly addressing any issues. Supporting technicians with mechanical and diagnostic queries as required. What We're Looking For We're seeking candidates who can bring the following to the team: Strong interpersonal skills and proven experience in a customer-facing role. Excellent organizational skills and the ability to meet deadlines. Quick information processing and clear, considered communication. Adaptability and a proactive work ethic. Attention to detail and a commitment to accuracy. PC/web literacy and a valid driving license. Experience in the retail automotive sector is a plus. Benefits We offer a comprehensive benefits package, including: Competitive salary and bonus structure, plus use of a company car. Ongoing training and support to help you succeed in your role. 30 days of holiday (including Bank Holidays), with additional leave awarded for long service milestones. Discounts on MOTs, servicing, and parts. Employee referral and customer introduction bonuses. Life Assurance benefit and a contributory pension scheme. Access to an Employee Assistance Programme Additional perks such as toolbox insurance or uncapped earning potential (depending on role). Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit. INDAUT