This is a full Time and Permanent role
Our client is a large and growing national facilities management company who have a long-term facilities contract with one of the major national retail supermarkets.
They are actively looking to recruit a new Technical Bureau Operator to join the Technical Bureau team.
The role is available for an immediate start and is full time and permanent. Full training will be given.
The role is working 37.5 hours a week and will involve working 5 days out of 7, including some weekend shifts.
The role will be working shifts of either 7.00am-3.00pm or 11.00am-7.00pm, with an alternating schedule of early and late shifts. Please only apply if you are comfortable working both shift times.
Job Purpose:
Triage and process automatically generated alarms from Refrigeration systems. Investigate manually raised jobs via remote diagnostic checks of the BEMS systems and resolve where possible. Answer inbound and make outbound calls in a professional manner, following call scripts and capturing relevant data in compliance with the agreed guidelines. Provide technical support to the field engineering teams and complete all administrative duties as required.
Principal Accountabilities:
* Triage Refrigeration alarms with a high focus on response times and quality of service.
* Resolve store logged jobs via remote diagnostic checks/alterations of the BEMS systems to prevent engineer attendance where possible.
* Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource.
* Utilise in-house software systems to ensure that all issues are logged, updated, and followed through to resolution.
* Respond promptly and professionally to requests for support for the Field Operations teams via telephone/email.
* Identify and rectify or escalate any issues with equipment not set to the agreed specification.
* Work with internal and external stakeholders to ensure a high level of equipment connectivity via the City network infrastructure.
* Advise store colleagues of any repair/maintenance issues that are likely to affect the operation of their business.
* Represent the company in a professional manner at all times and develop a good working relationship with engineers, sub-contractors, and Client colleagues.
* Attend training courses as necessary to ensure personal job skills keep pace with technical developments.
* Comply with the Company Health and Safety Policy at all times.
* Work with City and Client colleagues to ensure laid-down standards of quality are maintained.
* Comply with any other reasonable request or instruction from the Line Manager.
Skills / Experience Required:
* Must be IT literate – strong knowledge of MS Office (Excel, Word, PowerPoint).
* Strong communication skills – written and verbal.
* Helpful and friendly manner.
* Self-motivated.
Our client is flexible on your background; all training will be provided. The main experience they are looking for is someone who is IT literate (strong user of Microsoft Word, Excel, and PowerPoint) and a strong communicator (written and verbal).
To apply for this role, please submit your full CV to Yvette Harding at PDA Search & Selection.
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