Company Description Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired Job Description Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers / colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role. Working Hours: 5 from 7 days, 8 hour shift worked between (Apply online only) Salary: £32,000 per annum Key Duties of a Customer Service Coordinator: To assist in resolving any operational queries. Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues. Cover weekends on a rota basis. Cooperate with your employer to enable any legal obligations to be complied with. Bring to the attention of your direct line manager / CSM any perceived short comings in health and safety arrangements. To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding. Be involved in the training and sign off for new starters. Provide continued training / mentoring to the CS team for new processes or refresher training. Conduct regular reviews of the CS master task list to ensure it is up to date. Carry out daily checks with the CC’s to confirm all tasks are being completed on time and in full. Sign of CC task list daily. Qualifications Previous experience within a customer service environment. Ability to support and supervise a team. Passion for delivering an exceptional customer service experience. Attention to detail and accuracy. Good geographical knowledge. Good numeracy and literacy level in order to carry out tasks efficiently and accurately. Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook. Excellent communication skills. Ability to work in a fast paced environment. Conscientious and reliable with adaptable attitude. Driving licence and access to your own transport is essential to get to site. Additional Information As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - 20 days plus the normal bank holidays. Pension - 5% employee and 3% employer contribution. Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings Fitness - your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership.If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our WinningTeam