Customer Service Administrator Location : Andover Job Type : Full-time, Permanent Join our team as a Customer Service Administrator and play a key role in providing outstanding customer service and administrative support. This position is ideal for someone who is highly organized, enjoys interacting with people, and thrives in a dynamic, fast-paced environment. Day-to-day of the role: Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses. Maintain and update customer records and databases with the status of orders and accounts. Process orders, forms, applications, and requests from customers. Coordinate with other departments to ensure smooth operation and excellent customer service. Prepare regular reports on customer needs, problems, interests, and potential for new products and services. Required Skills & Qualifications: Excellent communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office and any relevant software. Experience in a customer service role is preferred but not essential. A proactive approach and a keen eye for detail. How to Apply: Please submit your CV and a cover letter explaining why you are a good fit for this role to our HR department. Ensure your application highlights your customer service experience and any relevant administrative skills.