Purpose of the Role
The purpose of the Field Care Supervisor is to support with the direct supervision of the field care staff to ensure that the delivery of person-centred care is as required to the high standards that the Company expects.
Responsibilities
1. To supervise and support all field care workers in their day to day duties and that all services are delivered according to the Service User’s care plan.
2. Review and keep up to date all information available to field care staff across all systems and/or documentation for every Service User in the allocated area(s), confirming to all regulatory requirements.
3. Be a point of contact and provide support and guidance to all care workers and Service Users.
4. Provide shadowing to new care workers to ensure and promote good practice.
5. Visit and provide care in your specified area monthly, ensuring that all Service Users have current and up to date records.
6. Assist the Office Care Team with any tasks required in the day to day running of the office, including:
1. Adding new Service Users into the system and keeping all information up to date should any changes occur.
2. Monitor all care visits to minimise lateness and/or missed calls.
3. Ensure absence or handing back is monitored and highlighted in the system or to HR.
4. Update all systems relating to the care package, notes, visits, assessments, etc., as required.
5. Maintain records of all changes to any package of care or visit via Rota or Service User Notes.
6. Respond appropriately to any concerns or complaints, ensuring the correct procedure is followed.
7. Liaise with the Finance Team to ensure all care hours are correctly scheduled in the system.
8. Assist with conducting service reviews with your Service Users as required.
9. Lead by example to ensure all care is delivered professionally and to the highest standards.
10. Carry out new assessments of new Service Users.
11. Create new Care Plans and Risk Assessments when a Service User starts with us.
12. Update Care Plans periodically or when required.
13. Assist with staff supervisions and/or spot checks to provide support to your Care Workers and constructive feedback.
14. Provide daily support and guidance to all Care Workers and Service Users.
15. Ensure all paperwork and/or data in systems are in good order at all times.
16. Participate in team meetings.
17. Promote a culture of improving the quality of service.
18. Answer all calls within 3 rings and respond accordingly.
19. Work with other office members and management to ensure the continuity of services.
20. Liaise with other healthcare professionals at hospitals, local authorities, or any other professional as needed.
21. Carry out general administration tasks as required and respond to all queries efficiently.
22. In the event of staff shortage or emergency situations, undertake direct domiciliary care as required.
23. Be part of the on-call team to provide out of hours support to Service Users and Staff.
7. Other Responsibilities
1. Conform to all Policies and Procedures laid down by the Company.
2. Participate in Induction Training and regular in-service training programmes as directed.
3. Maintain accurate, concise, and timely records of all care provided.
4. Report and log any changes to the Service User’s condition or any concerns.
5. Participate in regular staff/team meetings as required.
6. Respond to emergencies, incidents, or accidents and work with the relevant authorities.
7. Build up a good relationship with the Service User’s family and friends.
8. Provide feedback on care plans where changes may be required.
9. Be aware of tasks and activities which must NOT be undertaken as part of care duties.
10. Use the appropriate electronic rota system when attending calls for quality assurance.
11. Maintain confidentiality in all matters about the Service User and their family members.
Work Well as a Valued Member of the Team
We pride ourselves on employing honest, caring, loyal, and passionate people to make a difference to someone who needs care in their own home. We expect all our team members to:
* Treat all team members with respect.
* Follow all Company Policies and Procedures.
* Use the Company’s electronic rota system.
* Attend regular supervisions and appraisals.
* Represent the Company with high regard at all times.
This list of duties and expectations is not exhaustive, and you may be asked to carry out extra duties or tasks within your capability or with the relevant training.
Job Type: Full-time
Benefits:
* Company pension
* Free flu jabs
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
Experience:
* Providing care: 1 year (preferred)
* Supervisory: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
* NVQ Level 2 Health & Social Care (preferred)
Work Location: On the road
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