To support the Patient Administration Manager with line management of allocated administration staff including recruitment and managing performance. Under the direction of the Patient Administration Manager, review and update the department's standing operating procedures. Provide a first-class response to patient enquiries in a timely manner via phone or email. To be responsible for the smooth running of the department on a day-to-day basis.
The post holder will be the first point of contact for any issues with patients and staff. This requires a wide range of communication skills including receiving complex information, strong motivational and negotiating skills, and the ability to remain calm and think logically to resolve an issue. Ensure patient records are well maintained and information recorded accurately and updated with the most up-to-date contact information. Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner.
Booking and rebooking clinic appointments. Booking appointments within national and local KPIs while managing patient expectations around choice. Special Requirements: Sitting for lengthy periods using a VDU system. For a full comprehensive list of main responsibilities and duties, please kindly refer to the job description and personal specification attached.
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