Location: 7191 Cahaba Valley Road, Suite 300, Birmingham, AL 35242
Salary: $45,000.00 - $50,000.00
Job Summary
This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary.
Essential Duties And Responsibilities
* Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
* Ensures that employees have the resources, tools, and training needed to perform their duties.
* Manages the performance of staff, including evaluations, disciplinary action, and terminations.
* Manages timekeeping system for staff to ensure employees are paid accurately.
* Maintains schedule for staffing to ensure adequate coverage is available.
* Performs the role of front desk associate or insurance specialist when staffing needs require.
* Answers patient questions and responds or resolves patient concerns or frustrations.
* Conducts pre-employment screenings and interviews when there are position vacancies on team.
* Maintains cleanliness and professional appearance of the front office area of the clinic.
* Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.
* Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
* Other duties as assigned.
Education And Experience Requirements
* A high school diploma or GED required. Associate or Bachelor's degree a plus.
* Previous supervisory experience required.
* Minimum of three (3) years of experience in an administrative support role for a medical practice.
* Previous experience with EMR desired.
Knowledge/Skills/Abilities
* Excellent customer service skills.
* Knowledge of medical billing and insurance related to physical therapy.
* Ability to establish and maintain effective working relationships with patients, staff and physicians.
* Great telephone etiquette and ability to speak clearly.
* Excellent written and verbal communication skills.
* Great attention to detail and organizational skills.
* Team-oriented work ethic.
* Ability to work in a fast-paced office setting.
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