About the Role Lyme Bay Holidays, part Sykes Holiday Cottages, have the exciting opportunity for an Account Manager to join our bustling Lyme Regis teams Salary up to £25,000 per annum 37.5 hours per week / Monday to Saturday 9am-5.30pm (with a day off in the week). Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays Plus an additional day off for your Birthday Plus an additional two volunteering days per year Enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and opportunities to be recognised Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way You’ll manage multiple communication channels, providing timely and effective solutions to ensure memorable holidays for both guests and property owners. Your Responsibilities Reporting to the Owner Success Manager, a typical day will see you: Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets Primary and direct contact for owners of local brand and support to other brands as required Ensuring quick, satisfactory resolution of issues for holidaymakers and owners Maintaining accurate, detailed records of all interactions, whether that be on the booking profile or the owner profile Proactively monitoring and collaborating with owners to enhance property performance Escalating urgent or high-priority issues to senior management when necessary Supporting owners with health and safety compliance guidance Owner retention through creating advocacy and maintaining effective communication Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints Responding to guest feedback and working with owners to ensure our NPS continues to grow Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential. Any other duties are within the scope, spirit and purpose of the job as requested by your line manager. Skills and Qualifications Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way By Being One Team, Owning it, Communicating Honestl y and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. All we ask if you have the following: Previous experience in customer service or customer relations Excellent attention to detail Outstanding communication skills, both written and verbal Strong interpersonal skills and negotiation skills Confident working within a team Computer literate, specifically in MS office Able to work under own initiative and meet tight deadlines Although standouts will also have: Experience working in the travel & tourism, holiday letting or hospitality sector Previous experience working in a customer facing environment, both in person and on phones Strong MS excel skills Knowledge of the local area Who We Are We have over 40 years’ experience providing unforgettable holidays in Lyme Bay and the surrounding areas. Excellent customer service is at the heart of our mission, our local Lyme Regis based team are always on hand to help, offering a friendly personal service to our guests and property owners. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development