About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
JOB DESCRIPTION:
Location: Hale, Cheshire
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including some weekends (5 days a week)
Salary: Competitive, reflecting your skills and experience
Hale Country Club & Spa is recruiting for a full-time Assistant Spa Manager to join our team. Nestled in the heart of Cheshire, Hale Country Club & Spa is synonymous with exclusivity, luxury, and unparalleled facilities, including a state-of-the-art gym and a magnificent health spa.
Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community .
PRIMARY ROLE RESPONSIBILITIES:
1. Monitor and uphold spa and treatment standards, implementing training as necessary.
2. Support the Spa Manager in daily tasks and driving team performance.
3. Deliver exceptional treatments and host spa guests with the utmost professionalism.
4. Maintain high standards of presentation and cleanliness.
5. Adhere to brand standards and ensure compliance.
6. Manage ordering and stock taking.
7. Handle client bookings and phone inquiries.
8. Achieve treatment and retail targets.
9. Possess extensive knowledge of our brands.
10. Conduct team training and inductions.
BENEFITS:
11. 50% off dining at Hale Country Club & Spa and discounted membership
12. Exclusive room rates for you and your family at King Street Townhouse Hotel
13. 20% off dining at King Street Townhouse Hotel
14. Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
15. In-person or video GP consultations, discounted prescriptions, and physiotherapy
16. Increasing annual leave with service, plus your birthday off
17. Continuous learning and development opportunities
18. £250 bonus for referring a friend
19. Complimentary meals during shifts and provided uniforms
20. Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
21. Access to in-house Wellbeing Program
22. Pension scheme for financial stability
APPLICANT REQUIREMENTS:
23. Specific experience in a spa/health club environment.
24. Qualified to NVQ level 3 in beauty therapy or equivalent.
25. Training in ESPA products and treatments or similar
26. Impeccable attention to detail with a strong customer service background.
27. Proven ability to work as part of a successful team with excellent interpersonal skills.
28. Natural leadership qualities.
ABOUT THG EXPERIENCE
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
APPLY
To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.