Here at Brook Street Recruitment, we have a fantastic opportunity for a strong administrator to work within the Department for Education as an Admin Officer (Temporary) on a full-time basis.
Brook Street is proud to be working in partnership with the Department for Education, based in Darlington. The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships, and wider skills in England.
The Role:
* Assignment Start Date: 7th October 2024 - This role will either run until 29/11/24 or 25/01/25 - There is also potential to return throughout the year for a number of intakes.
* Rate of Pay: £12.43 per hour.
* Hours: 37 per week, Monday - Friday (Monday to Thursday 8.30am-4.30pm, Friday 8.30am-4pm).
* Location: Bishopgate House, Darlington.
* Working arrangements: Hybrid Working from Home 2 Days Per Week and from Darlington Office 3 Days Per Week.
Primary Duties:
* Interact with external customers (local authorities and schools).
* Perform tasks such as taking calls, making telephone calls (at peak times this can be extremely high volumes), dealing with Service Request Forms (SR Forms) from external customers, and resolving their queries while escalating issues to their manager.
* Provide efficient, customer-focused Service Desk support service to data providers and partners that conforms to departmental and data operations standards and procedures. Ensure all Data Operations performance indicators, service level agreements, security standards, and responsibilities under the Data Protection Act 2018 and GDPR are met.
* Collect and process complex survey returns, analyzing origins of errors in returned data. Contact relevant data providers to explain problems and obtain corrective information according to Data Operations procedures and quality standards, ensuring the delivery of datasets to the quality and timescales specified by internal customers.
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