Position Type:
Permanent
*
Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
Patient Safety and Experience Lead
Reporting to the Manager, Risk and Patient Safety, the Patient Safety and Experience Lead is responsible for supporting Emergency Medical Care's (EMC) Patient Safety and Patient Experience initiatives focused on the EHS system.
The Patient Safety and Experience Lead has an overall goal of fostering a culture of person-centered care, while ensuring an organizational focus on patient safety. As a specialist in patient safety, the incumbent shall be responsible for identifying, monitoring, investigating and mitigating patient safety risks for EHS patients.
The Patient Safety Experience Lead is responsible for supporting patient and family relations within the organization, as well as developing and leading the Patient and Family Partnership Council.
Duties and Responsibilities:
Patient Experience
1. Act as an organizational specialist and advocate for patient experience and engagement.
2. Support the organization in improving patient experience.
3. Lead the development of the Patient and Family Partnership Council.
Patient Relations
1. Act as the organization's specialist for EHS patient relations.
2. Communicate directly with patient and/or family members who require additional support after receiving care through the EHS system.
3. Make contact, and act as the EMC representative for patients and/or family members involved in a service inquiry.
Collaboration
1. Collaborate with EMC leaders in the development of organizational policies impacting patient safety.
2. Develop relationships with community groups to identify unique care needs.
3. Act as a patient safety and experience liaison on program and policy implementation.
Prospective Risk Analysis
1. Act as the organization's specialist for prospective risk analysis.
2. Lead the organization through Failure Modes and Effects Analysis (FMEA).
Patient Safety Issues Management and Incident Analysis
1. Monitor and report on occurrences impacting patient safety.
2. Take the lead investigator role for IM cases assigned for patient safety issues.
Patient Safety Education
1. Ensure the knowledge translation of system findings for patient safety related concerns.
2. Lead and deliver education through blended learning methods with front line staff.
QUALIFICATIONS AND REQUIREMENTS:
Education / Experience
1. Undergraduate degree in a health-related discipline.
2. Progressive leadership experience in healthcare is required.
3. Experience in committee leadership is strongly preferred.
Knowledge & Skills
1. Ability to exercise independent judgment and problem solve.
2. Excellent written, oral, and presentation skills.
Physical Requirements:
The employee will spend various periods of sitting, standing, walking, crouching, lifting, and/or carrying light objects.
We are committed to building an inclusive team that represents a variety of backgrounds and perspectives. We encourage applications from all qualified candidates.
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