Service Support Administrator
Olney
My client is a well-established Fire & Security company looking for an experienced Service Controller to join the team.
Package
£25-27,000
Full time – office based - 9-5.30pm (Mon-Fri) - 23 days’ annual leave + Bank Holidays
Main Responsibilities
1. To prepare reports on issues relating to engineer attendances, timekeeping, out of hours call activities and general performance and pass to the Service Manager.
2. Daily monitoring of phone system and client emails to ensure all client calls are being acknowledge and logged as quickly as possible
3. To prepare and manage the company escalation rota for out of hours support and communicate to the ARC and the Directors.
4. To produce service productivity analysis reports and commentary on problem areas with action plans to recover poor performance.
5. To review service engineer’s timesheets, and to present payroll information to the Service Manager on a monthly basis in accordance with deadlines
6. Where possible seek to resolve reported faults by telephone, liaising with technical staff as necessary, to avoid unnecessary engineer attendance.
7. In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Maintain schedules ...