Welcome to Hitachi Zosen Inova (HZI), a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At HZI, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at HZI directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.
Find out more about HZI at www.hz-inova.com.
Job Description
* The Service Manager role is based at our Hinckley Regional Service Centre in Hinckley, Leicestershire and is responsible for managing a service team, working closely with project managers and site supervisors, to deliver service activities on time and within budget and in accordance with local and companywide HSE and Quality systems/standards.
* Works in full coordination with UK Regional Service Director and other international HZI teams to promote and sell our large portfolio of spare parts, mechanical and process retrofit offerings.
* Plans customer visits (HZI and non-HZI plants, central organizations) in view of identifying and creating new opportunities.
* Takes full responsibility for the management of customer accounts, including overseeing the delivery of service activities including profit and loss.
* Demonstrates a detailed technical knowledge of EfW plant technology.
* Understands the UK & Ireland EfW market situation and identifies opportunities by developing and maintaining close contacts with existing and potential customers.
* Contributes to strategic account management.
* Supports product management by identifying market needs and presents HZI products to clients.
* Identifies opportunities in the HZICRM system and follows the sales process. Fosters the use of HZI’s CRM as a unique sales process support tool including forecasting and reporting.
* Creates customer-specific bids (including calculations) and follows these up until contract conclusion or rejection.
* Independently supervises assigned service projects and outages, plans bidding and project work and associated resources.
* Accountable for service works scope, cost, schedule, and quality.
* Represents project interests externally to partners and subcontractors, and internally to other departments, in particular the Process and Engineering department.
* Ensures overall service project coordination.
* Defines, manages, and updates risks and opportunities.
* Accountable for the delivery of all service project documentation (Technical, Quality, HSE, Cost Control, etc.).
* If required, project management on site (working with Site supervisor in the coordination of subcontractors, customer support).
* Ability to apply continuous change control and plus/minus list cost management without upsetting customer relationships and future business potential.
Qualifications
Job specific qualification
* Safety mindset
* Education as process or mechanical engineer
* Experience in the field of mechanical and plant engineering.
* Service Sales: Service Agreements, Overhauls, Pressure parts, Upgrades, Spare Parts, Training.
* Service Execution: Project management and organization skills, ability to lead a team effectively.
* Service Technical: Ability to complete audits, write technical reports.
Methodological competence
* Proactive, solution-oriented, resilient.
* Self-starter, willing to hunt for opportunities.
* Good negotiation and convincing techniques (internal and external stakeholders).
* Ability to create and manage a contract.
* Good capabilities in mentoring and personal development of others.
* Solution selling capabilities.
Additional Information
* Very competitive salaries with annual performance reviews and bonus awards.
* Pension scheme, life insurance, and disability insurance.
* Private medical insurance for you and your family.
* Inclusive, values-led culture.
* Responsibility and challenge within a multi-discipline field of activities.
* Team-oriented working atmosphere in an international company.
* Tailored learning and development opportunities.
* Career path options.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
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