Job Description This is a role for a highly developed Field Service Engineer, with broad experience across one or more products in non-intrusive detection field. Team orientated, you’ll have advanced electromechanical product training, including technical and operator training. As a good communicator, you’ll be comfortable giving operator level training to end users. The day-to-day With cross-training on all our products, you’ll be servicing them at customer sites across the UK. That includes working on some special high-visibility projects. You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment. On some projects you may be supervising colleagues. When not in the field, you’ll be proving technical assistance, and liaising with customers. You’ll also be expected to: Meet daily service repair needs and drive customer satisfaction Document all inspections, maintenance and repair work, and review logs for open issues Participates in Service sales opportunities and assists with promoting and implementing revenue programs Ensures that tools and test equipment are properly maintained and calibrated Assesses product and equipment performance and recommend modifications or improvements You’ll be working with customers and colleagues across different departments including management, technical resources, and sales and marketing. This is a role that requires some travel and may also require the ability to work outside of normal business hours.