This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.
What you’ll be doing…
* Greet customers and assist them with product or service inquiries.
* Handle customer complaints and resolve issues in a timely and efficient manner.
* Process orders, returns, and exchanges, ensuring accurate documentation.
* Provide information about products, services, promotions, and policies.
* Maintain a clean and organized work environment.
* Assist in the setup and maintenance of customer accounts.
* Manage customer feedback and escalate issues when necessary.
* Process payments and issue receipts as needed.
* Assist with administrative tasks such as filing, record-keeping, and data entry.
* Work closely with other team members to ensure a smooth operation.
What can you bring?
* Previous experience in customer service or retail is preferred but not required.
* Excellent verbal and written communication skills.
* Strong problem-solving skills and the ability to stay calm under pressure.
* Proficiency with computers and basic office software.
* Ability to work well both independently and as part of a team.
* A positive attitude and a strong desire to help others.
Our way of saying thank you...
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
* FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work.
* Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
* Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service.
* Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times.
* Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes.
* Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities.
* Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally.
* Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
* Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme.
Why it's great to work for us...
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
* Workplaces & Office Space
* Sporting Venues & Stadium
* Attraction & Heritage Sites
* Public Sector & Defence
* Health, Care & Hospitals
* Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
That's why 87% of colleagues tell us how proud they are to work for us!
At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.
Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!
By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.
If you need any support or adjustments during the application process, just let us know. We're happy to help.
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