Unit Clerk - Cancer Care & Haematology Unit
This post provides an exciting opportunity for an enthusiastic person to provide administrative and clerical support to the nursing staff within the Cancer Care & Haematology Unit, Stoke Mandeville Hospital. The unit is open Monday to Friday.
Main duties of the job
1. To act as the focal point of administrative communications for the treatment area, taking all telephone enquiries, personal callers/visitors and directing patients where necessary.
2. To input the patient activity from the treatment area into the CRS system. The basic patient data set will include the admission, transfer and discharge details, as directed by the Nurse in charge.
3. To prepare documentation from admission to discharge for use by the nursing team.
4. Ensuring documentation is sent for scanning in a timely manner.
5. Is expected to maintain patient documentation in an organised and methodical manner according to Trust guidelines.
6. To print patient labels and wrist bands as required.
7. To prepare blood request forms as required.
8. Ensure that there is an adequate supply of appropriate patient information leaflets for ward area.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
* Educated to English GCSE or equivalent.
EXPERIENCE
* Experience of computers and working in an office/reception environment.
SKILLS, ABILITIES & KNOWLEDGE
* Excellent keyboard skills are required to ensure provision of an efficient and accurate service to patients and medical staff.
* Courteous to all visitors to the Unit, external and internal.
* Clear and concise verbal communication to ensure accuracy of information being required or transferred.
* Sensitive to patients' needs and able to react to changing demands with politeness and efficiency.
* Awareness of providing a confidential service for patients and medical staff through booking appointments and administrative duties.
* Ability to work under pressure and meet timescales.
* Knowledge of Trust systems for the day to day administration e.g. Medway, Aria.
SPECIAL CIRCUMSTANCES
* Ability to work across site.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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