Are you a commercial whiz with a passion for delivering top-notch customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we want YOU to join our Yorkshire Housing team as our next Customer Experience Contracts Manager Whats the role all about? As our Customer Experience Contracts Manager, youll be the linchpin ensuring our commercial suppliers and contractors deliver exceptional services that align with our customer-obsessed ethos. Your role is pivotal in maintaining and enhancing the quality of service our customers receive. Youll work hand-in-hand with our Service Managers and Procurement team to craft contracts that radiate customer obsession. Wha t can I get my teeth stuck into? Well, were glad you asked Heres a bit of a deep dive into what youll be getting up to: Oversee suppliers and contractors : Youll manage the commercial relationships with our suppliers and contractors, ensuring they meet their contractual obligations and deliver top-notch services. Youll r egularly review and assess the performance of suppliers and contractors, holding formal performance management meetings to ensure standards are met. Risk management: Anticipate potential service failures and develop strategies to mitigate risks, ensuring continuous and reliable service delivery. Work with service managers: Partner with s ervice m anagers to lead commercial tenders and collaborate closely with the p rocurement team to ensure all procurement activities align with company policies and legislation. W ork hand-in-hand with the b usiness i mprovement team, youll ensure seamless operations between c ustomer e xperience teams and commercial contractors. Develop g overnance f ramework s : Establish and maintain a robust governance framework that prioriti se s safety and customer satisfaction. Ensure c ompliance: Ensure all suppliers and contractors adhere to our policies, including safeguarding, Health and Safety, and legislative guidelines. Analyse pe rformance d ata: Interrogate and challenge performance data to identify trends and implement improvements. Youll also g enerate performance reports to support senior management and stakeholders, providing insights and updates on service delivery. Budget m anagement: Oversee contractor spend, ensuring financial processes are followed and value for money is achieved. Youll also t rack spend, conduct quality checks, and ensure invoicing processes are followed correctly. Ok, so what do you need from me? Experience in managing contracts within Construction, Repairs, Maintenance, FM, or similar environments. Analytical s kills, youll have the a bility to analyse large data sets to identify trends and patterns. Strong communication skills to engage and influence stakeholders at all levels. A passion for delivering exceptional customer experiences. Pragmatic approach to solving commercial problems and a natural flare for problem solving Team c ollaboration, youll have the knack for working relationships based on trust and mutual respect. Youll be comfortable delivering information and presentation to various audiences. Eagerness to improve the service and a pro-active mindset About us You can probably already tell that were not your typical housing provider With around 20,000 homes (and more in the pipeline), were on track with our growth plan to build 8,000 new homes across the region. Were dedicated to creating exceptional customer experiences along the way and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession.As a key member of our team, youll play a massive part of ensuring that we have the right partnerships in place to ensure our customers have a place their proud to call home. Whats in it for you This a full time (35 hours) permanent role with a salary of £ 52,000 plus £2,000 car allowance per annum, 25 days annual leave (rising annually to 30 days) plus Bank Holidays. We offer a reward package to suit everyone.At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where well match your contributions up to 9%, just to name a few. Our peoples health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package.This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. Now youre really interested? At YH, were actively building a working environment thats inclusive as well as diverse, where everyone can contribute their best work and be themselves.We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role. We know that not all candidates will meet every single requirement. If youre experience looks a little different from what were looking for and you think you can bring value to the role, wed love to learn more about you so please apply The fine print The closing date for applications will be 03.11 .24, but we might close it early if we get lots of great candidates, so dont hang around. ADZN1_UKTJ