Assistant Reservations Manager:
We’re looking for an Assistant Reservations Manager to join our team.
You’ll have experience in restaurant reservations or a similar role such as reception services, bookings management, or restaurant management. You’ll know your way around OpenTable and email systems as well as being a great communicator on the phone and face-to-face.
Along with your natural flair for first class service and hospitality you’ll be consistent, reliable and excited play a key role in leading, developing and inspiring a happy and supportive reservations team.
Responsibilities Include:
* STANDARDS: Your team all meet the Hawksmoor standard with you actively managing probation and performance whilst motivating the team.
* CULTURE: You embrace a feedback culture and offer useful timely feedback to your team, peers, managers and support team. You’re a role model of the Hawksmoor values.
* RECRUITMENT: You plan and manage recruitment proactively & inclusively and make good hiring decisions.
* RETENTION: You engage and motivate your team. You retain those who hit the Hawksmoor standard.
* DEVELOPMENT: Your team embraces a culture of learning, development and you follow up on training.
* SUPPORT: You care about your team as individuals.
* TEAM BUILDING: Your team is happy and optimistic.
* EFFICIENCY: You use our systems, time and staff as efficiently as possible.
Work somewhere awesome:
Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked as one of the top 100 Best Companies to work for over 10 years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.
Benefits Include:
* Refer a friend bonus from day 1
* Tronc paid for every hour you work, breaks and holidays
* Use of Wagestream to instantly access the wages you’ve earned
* Discounted health and fitness benefits
* Additional paid maternity and paternity leave to help you care for new additions to your family
* Income protection insurance for critical illness and death benefit
* Free meals when you’re at work,
* 50% off food in our restaurants for you and your loved ones
* An optional paid day each year to use for volunteering
* Exclusive savings on travel, shopping, restaurants, and more
* 28 days’ holiday that include service charge
* A restaurant welfare budget allocated for support during our busiest times of the year
* Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
* Access to counselling, remote GP/physio services, legal advice and more
We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.