Are you a proactive, customer-focused professional looking to take your career to the next level?
We are partnering with a dynamic client who is offering an exciting opportunity to join their team as an Internal Sales Representative with a clear path to advance into a Business Manager role.
Key Responsibilities:
Customer Care & Sales Support:
1. Deliver excellent customer service through phone, live chat, and social media channels.
2. Handle customer complaints with professionalism and efficiency.
3. Create and send order confirmations; process orders promptly.
4. Manage CRM entries and respond to customer reviews.
5. Assist with payment processing, website updates, and Facebook inquiries.
Logistics & Supply Chain Management:
6. Oversee supply chain management and development.
7. Implement logistics strategies to enhance operational efficiency.
8. Monitor and report business performance to directors through weekly reports.
9. Liaise with suppliers, sales, and marketing consultants to optimize performance.
Operations & Compliance:
10. Manage the Customer Care department, covering holiday schedules when necessary.
11. Work closely with the Finance Department on payment processes, including Amazon Pay.
12. Ensure compliance with FCA regulations and handle insurance matters.
13. Attend monthly board meetings to report on key business metrics.
14. Support office management tasks as needed.
What We're Looking For:
15. Strong communication skills with a passion for customer service.
16. Experience with CRM systems.
17. Ability to multitask and thrive in a fast-paced environment.
18. A proactive problem-solver with a keen eye for detail.
19. Previous experience in logistics, customer care, or internal sales is a plus.
Why work with my client?
20. Clear career progression to a Business Manager role.
21. Opportunity to work with a supportive and growth-oriented team.
22. Training and development to enhance your skills.