Who are we
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 119 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breathtaking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.
Role Responsibilities
The successful candidate will have a hard-working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. They will understand the importance that housekeeping plays in the hotel function and will be able to provide excellent standards of cleanliness and bedroom setup.
* To ensure standards of cleanliness, hygiene, and tidiness are maintained in all areas; bedrooms, corridors, function rooms, and public areas.
* Support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms, and public areas to ensure they meet the highest standards.
* Report any maintenance issues to the Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
* Maintain a positive approach to our guests, anticipating their needs wherever possible and reacting to enhance customer satisfaction.
* Ensure any guest property left behind is logged and stored in a secure location for lost property, resolving any guest problems or complaints when possible and ensuring management are kept informed.
* Attend all H&S, Fire, and Food Safety Training as directed by the designated Line Manager.
* Abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
* Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
If you are looking for a new challenge within a fast-paced friendly environment, we would love to hear from you. You will:
* Display excellent standards of cleanliness.
* Be a team player, supporting your colleagues.
* Work well under pressure.
* Be courteous and welcoming to all guests you meet.
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