Salary: GBP22000 - GBP24000 per annum
Client Experience Assistant
Hours: Full Time
Our client is seeking a Client Experience Assistant to join their growing team. This is an entry-level opportunity for someone with great customer service and people skills. The successful candidate will be the first point of contact for any issues or concerns raised, providing fast, client-focused solutions.
The Role:
* Contact existing clients to book their Anniversary appointments with consultants.
* Deliver administrative duties for the department, including rescheduling appointments.
* Acknowledge all client service issues in line with the complaints procedure.
* Obtain a prompt response to client queries, service issues, and requests to cancel.
* Resolve all client service issues in a timely manner focused on client resolution and retention.
* Understand all client databases and systems to adequately investigate and respond to the client.
The Right Candidate:
* Strong team player.
* Ability to work in a fast-paced environment.
* Dynamic and flexible approach.
* Ability to work under pressure.
What's next:
If you're ready to leap forward in your career, apply today!
Email your CV to connor.morris@robertwalters.com
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